All Systems Operational
[NPP] Third party network ? Operational
90 days ago
97.69 % uptime
Today
API Operational
90 days ago
99.88 % uptime
Today
Bank connections Operational
90 days ago
97.84 % uptime
Today
User interface Operational
Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Institution: NAB
Impact: Full outage - All NPP payments to FFCU BSBs will be affected

NAB have advised that they will be implementing changes on Saturday 17th July 2021 which requires a full outage and those changes will impact their inbound and outbound payments.

Overall Change Window
Start: 17 July 2021 @ 12:00am AEST
End: 17 July 2021 @ 6:00am AEST

Duration: 6 hours

NOTE: times are approximate and may vary if required activities complete sooner, or take longer.

Please ensure that your Operations and Customer Support teams are aware of this planned activity.
Posted on Jul 17, 00:00 AEST
Past Incidents
Jun 20, 2021
Completed - The scheduled maintenance has been completed.
Jun 20, 06:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 23:30 AEST
Scheduled - Institution: CBA
Impact: Full outage - All NPP payments to CBA BSBs will be affected

CBA have advised that they will be implementing changes on Saturday 19 June 2021 which requires a full outage and those changes will impact both inbound and outbound payments.

Change Window
Start: 19 June 2021 @ 11:30 pm AEST
End: 20 June 2021 @ 06:30am AEST

Duration: 7 hours

NOTE: times are approximate and may vary if required activities complete sooner, or take longer.

Please ensure that your Operations and Customer Support teams are aware of this planned activity.
Jun 16, 08:43 AEST
Jun 19, 2021
Jun 18, 2021

No incidents reported.

Jun 17, 2021
Resolved - Major banks across both Australia and New Zealand (including CBA, ANZ, and Westpac) have experienced issues with their online banking platforms this afternoon which has affected their customers from accessing online banking and limited the ability of Illions/Basiq's services to connect.

This issue has now been resolved and the reports suggest that this was an issue with the content delivery network (CDN) common to all the big banks' websites.
Jun 17, 15:30 AEST
Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021
Completed - The scheduled maintenance has been completed.
Jun 6, 06:15 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 01:45 AEST
Scheduled - Institution: Citibank
Impact: Full outage - All NPP payments to Citibank BSBs will be affected

Citibank have advised that CITI Consumer will be performing activities on Sunday 06 June 2021 which requires a full outage and those changes will impact both inbound and outbound payments.

Change Window
Start: 06 June 2021 @ 01:45am AEST
End: 06 June 2021 @ 06:30am AEST

Duration: 4.5 hours

NOTE: times are approximate and may vary if required activities complete sooner, or take longer.

Please ensure that your Operations and Customer Support teams are aware of this planned activity.
Jun 1, 17:31 AEST
Completed - The scheduled maintenance has been completed.
Jun 6, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 00:00 AEST
Scheduled - Institution: HSBC
Impact: Full outage - All NPP payments to HSBC BSBs will be affected

HSBC have advised they will be performing activities on Sunday 6 June 2021 which will require a full outage and will impact inbound and outbound NPP payments for HSBC.

Change Window
Start: 06 June 2021, 00:00am AEST
End: 06 June 2021, 06:00am AEST

Duration: 6 hours

NOTE: times are approximate and may vary if required activities complete sooner, or take longer.

Please ensure that your Operations and Customer Support teams are aware of this planned activity.
Jun 1, 17:27 AEST