All Systems Operational
[NPP] Third party network ? Operational
90 days ago
97.92 % uptime
Today
API Operational
90 days ago
99.88 % uptime
Today
Bank connections Operational
90 days ago
97.51 % uptime
Today
User interface Operational
Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 25, 2021

No incidents reported today.

Jul 24, 2021
Completed - The scheduled maintenance has been completed.
Jul 24, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 00:00 AEST
Update - We will be undergoing scheduled maintenance during this time.
Jul 16, 15:06 AEST
Update - We will be undergoing scheduled maintenance during this time.
Jul 16, 15:01 AEST
Scheduled - Institution: NAB
Impact: Full outage - All NPP payments to FFCU BSBs will be affected

NAB have advised that they will be implementing changes on Saturday 24th July 2021 which requires a full outage and those changes will impact their inbound and outbound payments.

Overall Change Window
Start: 24 July 2021 @ 12:00am AEST
End: 24 July 2021 @ 6:00am AEST

Duration: 6 hours

NOTE: times are approximate and may vary if required activities complete sooner, or take longer.

Please ensure that your Operations and Customer Support teams are aware of this planned activity.
Jul 24, 00:00 AEST
Jul 23, 2021

No incidents reported.

Jul 22, 2021
Resolved - Bankwest Inbound & Outbound Payments

Notifying participant: NPPA
Institution experiencing difficulty: Bankwest

CBA have reported that the issue affecting Bankwest inbound and outbound NPP payments has been resolved.

Incident Start Date/time: 22/07/2021 @ 2.40pm AEST

Incident End Date/time: 22/07/2021 @ 4.00pm AEST
Jul 22, 17:20 AEST
Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021
Completed - The scheduled maintenance has been completed.
Jul 18, 09:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 02:00 AEST
Scheduled - Institution: Citibank
Impact: Full outage - All NPP payments to Citibank BSBs will be affected

Citibank have advised that they will be performing enterprise wide maintenance activities on Sunday 18 July 2021 requiring a full outage. This will impact both inbound and outbound NPP payments.

Duration: 7.5 hours

NOTE: times are approximate and may vary if required activities complete sooner, or take longer.

Please ensure that your Operations and Customer Support teams are aware of this planned activity.
Jul 16, 15:16 AEST
Jul 17, 2021

No incidents reported.

Jul 16, 2021
Resolved - This incident has been resolved.

Incident Start Date/time: 15/07/2021 @ 21:53pm AEDT
Incident End Date/time: 16/07/2021 @ 12.20am AEDT
Jul 16, 08:16 AEST
Investigating - Institution: WBC Westpac
Impact: NPP payments to Westpac accounts have been affected

Westpac has reported an issue affecting inbound and outbound NPP payments. Inbound payments are currently aborting.

Incident Start Date/time: 15 July 2021 @ 21:53 AEDT
Incident End Date/time: TBC

Please ensure that your Operations and Customer Support teams are aware of the ongoing incident.
Jul 15, 23:06 AEST
Jul 15, 2021
Jul 14, 2021
Resolved - This issue has now been resolved.

Incident Start Date/time: 14th July 2021 @ 13:46 AEDT
Incident End Date/time: 14th July 2021 @ 15:28 AEDT
Jul 14, 16:34 AEST
Monitoring - Institution: NAB
Impact: NAB Inbound Payments - Delayed Settlement

NAB have reported an issue affecting inbound NPP payments which is causing delayed settlement to their customers account. Please note inbound payments are still being responded to as normal, however settlement to customer accounts is delayed.

Incident Start: 14th July 2021 @ 13:46 AEDT
Incident End: TBC

Please ensure that your Operations and Customer Support teams are aware of the ongoing incident.
Jul 14, 15:46 AEST
Jul 13, 2021

No incidents reported.

Jul 12, 2021

No incidents reported.

Jul 11, 2021
Completed - The scheduled maintenance has been completed.
Jul 11, 04:45 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 00:46 AEST
Scheduled - Institution: NAB and UBank Self-Suspending
Impact: Full outage - All NPP payments to NAB BSBs will be affected

NAB has advised that they will be performing enterprise wide maintenance activities on Sunday 11 July 2021 requiring a full outage. This will impact both inbound and outbound NPP payments.

Please also note that, NAB will be implementing changes that will require an inbound outage for approximately 30 minutes from 1:00 AM to 1:30 AM

NOTE: times are approximate and may vary if required activities complete sooner, or take longer.

Please ensure that your Operations and Customer Support teams are aware of this planned activity.
Jul 9, 09:38 AEST