All Systems Operational
[NPP] Third party network ? Operational
90 days ago
99.58 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bank connections Operational
90 days ago
100.0 % uptime
Today
User interface Operational
Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 12, 2021

No incidents reported today.

Apr 11, 2021
Completed - The scheduled maintenance has been completed.
Apr 11, 02:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 02:00 AEST
Scheduled - Institution: NAB
Impact: Full outage - All NPP payments to NAB BSBs will be affected

NAB have advised that they will be performing enterprise wide maintenance activities on Sunday 11 April 2021 requiring a full outage. This will impact both inbound and outbound NPP payments.

Duration: 30 minutes

NOTE: times are approximate and may vary if required activities complete sooner, or take longer.

Please ensure that your Operations and Customer Support teams are aware of this planned activity.
Apr 6, 15:18 AEST
Apr 10, 2021

No incidents reported.

Apr 9, 2021
Resolved - NAB advised that they had an issue impacting their inbound and outbound payments which has been resolved.

Incident Start: 9 April 2021 @ 22:00 AEDT
Incident End: 10 April 2021 @ 01:20 AEDT
Apr 9, 22:00 AEST
Apr 8, 2021

No incidents reported.

Apr 7, 2021
Completed - The scheduled maintenance has been completed.
Apr 7, 07:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 02:30 AEST
Scheduled - Institution: Citibank
Impact: Full outage - All NPP payments to Citibank BSBs will be affected

Citibank have advised that they will be performing maintenance activities on Wednesday 07 April 2021 requiring a full outage. This will impact both inbound and outbound NPP payments.

Duration: 5 hours

NOTE: times are approximate and may vary if required activities complete sooner, or take longer.

Please ensure that your Operations and Customer Support teams are aware of this planned activity.
Apr 6, 15:16 AEST
Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021
Completed - The scheduled maintenance has been completed.
Apr 4, 03:15 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 02:00 AEST
Update - We will be undergoing scheduled maintenance during this time.
Mar 30, 09:07 AEDT
Scheduled - Institution: Westpac
Impact: Full outage - All NPP payments to Westpac will be affected

Westpac have advised that they will be performing enterprise wide maintenance activities on Sunday 04 April 2021 requiring a full outage. This will impact both inbound and outbound NPP payments.

Duration: 1.15 hours

NOTE: times are approximate and may vary if required activities complete sooner, or take longer.

Please ensure that your Operations and Customer Support teams are aware of this planned activity.
Mar 29, 16:58 AEDT
Apr 3, 2021
Completed - The scheduled maintenance has been completed.
Apr 3, 08:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 03:30 AEDT
Update - The scheduled maintenance has been cancelled and will be rescheduled at a later date.
Apr 1, 17:27 AEDT
Scheduled - Institution: CITI

Citibank have advised that they will be performing maintenance activities on Sunday 4 April 2021 requiring a full outage. This will impact both inbound and outbound NPP payments.

Duration: 5 hours

NOTE: times are approximate and may vary if required activities complete sooner, or take longer.

Please ensure that your Operations and Customer Support teams are aware of this planned activity.
Mar 29, 16:40 AEDT
Apr 2, 2021

No incidents reported.

Apr 1, 2021
Resolved - This incident has been resolved.

Incident Start Date/time: 1/04/2021 10:30am AEST
Incident End Date/time: 1/04/2021 12.09pm AEST
Apr 1, 17:28 AEDT
Investigating - Institution: ANZ Suncorp
Impact: NPP payments to Suncorp accounts have been delayed

ANZ has advised that they are currently investigating the issue which has caused delays in Inbound payments and an update will be provided when more information is available.


Incident Start: 1 April 2021 @ 10:30 AEDT
Incident End: TBC

Please ensure that your Operations and Customer Support teams are aware of the ongoing incident.
Apr 1, 15:11 AEDT
Mar 31, 2021

No incidents reported.

Mar 30, 2021

No incidents reported.

Mar 29, 2021
Resolved - This incident has been resolved.

Westpac have confirmed that transactions are now processing as per normal.

Incident Start: 29/03/2021 7:57 AEDT
Incident End: 29/03/2021 10:40 AEDT
Mar 29, 11:39 AEDT
Investigating - Institution: WBC Westpac
Impact: NPP payments to Westpac accounts are continuing to experience difficulties

WBC Westpac Banking Corporation has reported that they are continuing to observe issues for NPP Payments which are affecting both Inbound and outbound processing. In the next 20 minutes, they will begin isolating/restarting affected components.

Incident Start: 29/03/2021 7:57 AEDT
Incident End: Ongoing

Please ensure that your Operations and Customer Support teams are aware of the ongoing incident.
Mar 29, 10:36 AEDT
Resolved - This incident has been resolved.

Westpac has advised they have investigated and identified a network issue that has now been resolved. They will continue to monitor for any recurrence

Incident Start: 29 March 2021 @ 07:20 AEDT
Incident End: 29 March 2021 @ 07:33 AEDT
Mar 29, 09:25 AEDT
Investigating - Institution: WBC Westpac
Impact: NPP payments to Westpac accounts are currently affected

WBC Westpac Banking Corporation (WPACAU2SXXX) has reported an issue for NPP Payments affecting both Inbound and outbound processing. The NPPA are liaising with Westpac for further updates.

Incident Start: 29 March 2021 @ 07:20 AEDT
Incident End: TBC

Please ensure that your Operations and Customer Support teams are aware of the ongoing incident.
Mar 29, 08:49 AEDT