tag:status.zeptopayments.com,2005:/historyZepto Payments AU Status - Incident History2024-03-29T05:40:41+11:00Zepto Payments AUtag:status.zeptopayments.com,2005:Incident/202243162024-03-13T01:17:32+11:002024-03-13T01:17:32+11:00[NPP/PayTo OFI Participant] Impact to NPP Inbound, Outbound real-time payments and Payment Initiation 12/03/2024<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>01:17</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>22:59</var> AEDT</small><br><strong>Investigating</strong> - We have been advised that a singular NPP/PayTo OFI Participant will be self-suspending as they are experiencing a technical difficulty. Requests to this OFI will be rejected. <br /><br />Affected: Inbound Payments & Outbound Payments and Payment Initiation<br /><br />Further updates will be provided on this page once available<br /><br />Affected Region: AU</p>tag:status.zeptopayments.com,2005:Incident/201903442024-03-08T18:08:33+11:002024-03-08T18:08:33+11:00Impact to NPP Services 08/03/2024<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>18:08</var> AEDT</small><br><strong>Resolved</strong> - This issue has been resolved and all the payments have been updated to the correct status.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>15:15</var> AEDT</small><br><strong>Update</strong> - The upstream issue has been resolved. <br /><br />We will be sure to send an update once all the pending transactions have been updated to the correct state.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>15:14</var> AEDT</small><br><strong>Investigating</strong> - We have noticed degraded performance again affecting NPP services.<br /><br />We are investigating as a priority and will provide further updates shortly.</p>tag:status.zeptopayments.com,2005:Incident/201037282024-02-29T16:39:16+11:002024-02-29T16:39:16+11:00Incident Awareness Update from Zepto<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>16:39</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />Thank you for your patience and understanding.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>16:30</var> AEDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>16:23</var> AEDT</small><br><strong>Investigating</strong> - We have noticed degraded performance again affecting NPP services.<br /><br />We are investigating as a priority and will provide further updates shortly.</p>tag:status.zeptopayments.com,2005:Incident/201033722024-02-29T15:46:11+11:002024-02-29T15:46:11+11:00Incident Awareness Update from Zepto<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>15:46</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />There is still a small backlog of inbound NPP payments that is currently being worked through. All new payments should be processed as nomal.<br /><br />Thank you for your patience and understanding.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>15:34</var> AEDT</small><br><strong>Investigating</strong> - We have noticed degraded performance affecting NPP services.<br /><br />We are investigating as a priority and will provide further updates shortly.</p>tag:status.zeptopayments.com,2005:Incident/199809682024-02-14T16:39:39+11:002024-02-14T16:39:39+11:00Incident Awareness Update from Zepto<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>16:39</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />Thank you for your patience and understanding.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>16:17</var> AEDT</small><br><strong>Investigating</strong> - The Zepto system had an intermittent outage that affected the inbound/outbound NPP transactions. The issue has been resolved. The team is working through the backlog. <br /><br />We will be sure to send an update once the backlog has cleared.</p>tag:status.zeptopayments.com,2005:Incident/198728272024-01-31T16:47:51+11:002024-01-31T16:47:51+11:00Incident Awareness Update from Zepto<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>16:47</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />Thank you for your patience and understanding.<br /><br />Please contact our Support Team for any enquiries.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>16:29</var> AEDT</small><br><strong>Investigating</strong> - We are currently experiencing degraded performance affecting NPP Payments in our Production environment.<br /><br />We are investigating the root cause and updates will be provided here shortly.</p>tag:status.zeptopayments.com,2005:Incident/196753372024-01-11T20:32:45+11:002024-01-17T16:14:54+11:00Impact to real-time payments (NPP)<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>20:32</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />Thank you for your patience and understanding.<br /><br />A PIR will be distributed by support@zepto.com.au within two business days.<br /><br />Please contact our Support Team for any enquiries.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>20:01</var> AEDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>19:02</var> AEDT</small><br><strong>Investigating</strong> - We have identified degraded performance affecting our real-time payments (NPP).<br /><br />Zepto is working internally and with any applicable external parties on identifying the root cause.<br /><br />Further updates will be provided on this page within an hour’s time.<br /><br />Affected Region: (AU)</p>tag:status.zeptopayments.com,2005:Incident/195700642023-12-31T16:35:56+11:002024-01-17T16:14:54+11:00Incident Awareness Update from Zepto<p><small>Dec <var data-var='date'>31</var>, <var data-var='time'>16:35</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />The team will continue to monitor and investigate the root cause.</p><p><small>Dec <var data-var='date'>31</var>, <var data-var='time'>16:25</var> AEDT</small><br><strong>Investigating</strong> - We are currently experiencing degraded performance affecting NPP Payments in our Production environment.<br /><br />We are continuing to investigate, an update will be provided here in an hours time.</p>tag:status.zeptopayments.com,2005:Incident/194753292023-12-19T12:53:46+11:002024-01-17T16:14:55+11:00Impact to NPP Services 19/12/2023<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>12:53</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />Incident Start: 19/12/2023 10:43 am (Sydney Time)<br />Resolution: 19/12/2023 12:45 pm (Sydney Time)<br /><br />Please contact our Support Team for any enquiries.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>11:37</var> AEDT</small><br><strong>Investigating</strong> - We have been advised that a singular OFI Participant is experiencing a technical difficulty. Requests to this OFI will be rejected.<br /><br />Affected: Inbound Payments & Outbound NPP Payments<br /><br />Further updates will be provided on this page within an hour’s time.<br /><br />Affected Region: AU</p>tag:status.zeptopayments.com,2005:Incident/194555142023-12-16T22:00:29+11:002024-01-17T16:14:55+11:00[NPP/PayTo OFI Participant] Impact to NPP Inbound, Outbound real-time payments and Payment Initiation 16/12/2023<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>22:00</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />Incident Start: 16/12/2023 05:52 pm (Sydney Time)<br />Resolution: 16/12/2023 09:59 pm (Sydney Time)<br /><br />Please contact our Support Team for any enquiries.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>20:57</var> AEDT</small><br><strong>Update</strong> - We are still experiencing degraded performance affecting some NPP payments and Payment Initiations to a singular OFI.<br /><br />New requests are being processed as normal, however, a backlog of unprocessed requests are awaiting resolution.<br /><br />Incident Start: 16/12/2023 05:52 pm (Sydney Time)<br />Affected: Inbound Payments & Outbound Payments and Payment Initiation<br /><br />Further updates will be provided on this page within an hour’s time.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>20:40</var> AEDT</small><br><strong>Monitoring</strong> - We are still experiencing degraded performance affecting some NPP payments and Payment Initiations to a singular OFI.<br /><br />Incident Start: 16/12/2023 05:52 pm (Sydney Time)<br />Affected: Inbound Payments & Outbound Payments and Payment Initiation<br /><br />Further updates will be provided on this page within an hour's time.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>19:44</var> AEDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>19:43</var> AEDT</small><br><strong>Investigating</strong> - We have been advised that a singular NPP/PayTo OFI Participant will be self-suspending as they are experiencing a technical difficulty. Requests to this OFI will be rejected. <br /><br />Affected: Inbound Payments & Outbound Payments and Payment Initiation<br /><br />Further updates will be provided on this page within an hour's time.<br /><br />Affected Region: AU</p>tag:status.zeptopayments.com,2005:Incident/194544332023-12-16T17:59:59+11:002024-01-17T16:14:55+11:00[NPP/PayTo OFI Participant] Impact to NPP Inbound, Outbound real-time payments and Payment Initiation 16/12/2023<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>17:59</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />Incident Start: 16/12/2023 01:35 pm (Sydney Time)<br />Self-Suspension: 03:15 pm (Sydney Time)<br />Reinstatement: ~04:09 pm (Sydney Time)<br />Resolution: 05:59 pm (Sydney Time)<br /><br />Please contact our Support Team for any enquiries.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>16:43</var> AEDT</small><br><strong>Monitoring</strong> - We are still experiencing degraded performance affecting some NPP payments to one OFI.<br /><br />Our financial institution is working with the affected OFI to resolve the affected transactions.<br /><br />Incident Start: 16/12/2023 01:35 pm (Sydney Time)<br />Self-Suspension: 03:15 pm (Sydney Time)<br />Affected: Inbound Payments & Outbound Payments and Payment Initiation<br /><br />Further updates will be provided on this page within an hour's time.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>15:41</var> AEDT</small><br><strong>Identified</strong> - We have been advised that a singular NPP/PayTo OFI Participant will be self-suspending as they are experiencing a technical difficulty. Requests to this OFI will be rejected. <br /><br />Incident Start: 16/12/2023 01:35 pm (Sydney Time)<br />Self-Suspension: 03:15 pm (Sydney Time)<br />Affected: Inbound Payments & Outbound Payments and Payment Initiation<br /><br />Further updates will be provided on this page within an hour's time.<br /><br />Affected Region: AU</p>tag:status.zeptopayments.com,2005:Incident/192523222023-12-01T07:23:49+11:002024-01-17T16:14:55+11:00Incident Awareness Update from Zepto<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>07:23</var> AEDT</small><br><strong>Resolved</strong> - Our transaction backlog has been cleared and this incident has been resolved.<br /><br />A PIR will be distributed by support@zepto.com.au within 2 business days.<br /><br />Again, we thank you for your patience and apologise for the delays experienced by those affected.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>07:14</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. New payments are processing as expected. <br /><br />We have a small backlog of pending transactions that we will monitor and provide updates on until resolution.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>06:14</var> AEDT</small><br><strong>Identified</strong> - We have identified that the degraded performance is affecting intermittent NPP Outbound Payments in our Production environment.<br /><br />We are continuing to investigate, an update will be provided here in an hours time.</p>tag:status.zeptopayments.com,2005:Incident/192474752023-11-30T16:25:02+11:002024-01-17T16:14:55+11:00Incident Awareness Update from Zepto - degraded performance affecting NPP payments 30/11/2023<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>16:25</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />A PIR will be distributed by support@zepto.com.au in the coming days. <br /><br />Please contact our Support Team for any enquiries.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>16:17</var> AEDT</small><br><strong>Investigating</strong> - Dear Valued Zepto Customer,<br /><br />We have noticed degraded performance affecting NPP payments.<br /><br />Incident Start: 30/11/2023, 03:58 PM (Sydney Time)<br />Affected: NPP payments<br /><br />This issue can result in delayed NPP processing<br /><br />Please subscribe to our status page updates by visiting https://status.zepto.money/ as we will be posting updates until resolution.<br /><br />We will provide further updates shortly.</p>tag:status.zeptopayments.com,2005:Incident/189838282023-11-01T10:31:41+11:002024-01-17T16:14:55+11:00Incident Awareness Update from Zepto - API 01/11/2023<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>10:31</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />A PIR will be distributed by support@zepto.com.au in the coming days. <br /><br />Please contact our Support Team for any enquiries.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>09:54</var> AEDT</small><br><strong>Investigating</strong> - We have noticed degraded performance affecting our API.<br /><br />This intermittent issue can result in failure to submit successful API calls.<br /><br />Please subscribe to our status page updates by visiting https://status.zepto.money/ as we will be posting updates until resolution.</p>tag:status.zeptopayments.com,2005:Incident/188205662023-10-17T12:02:21+11:002024-01-17T16:14:55+11:00Impact to NPP services - 17/10/2023<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>12:02</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />Incident Start: 17/10/2023 11:52 am (Sydney Time)<br />Incident End: 17/10/2023 11:59 am (Sydney Time)<br /><br />Affected: Outbound NPP Payments</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>11:58</var> AEDT</small><br><strong>Investigating</strong> - We are seeing degraded performance affecting outbound NPP transactions.<br /><br />Incident Start: 17/10/2023 11:52 am (Sydney Time)<br />Affected: Outbound NPP Payments<br /><br />The team is investigating this issue as a matter of priority. Further updates will be provided shortly.</p>tag:status.zeptopayments.com,2005:Incident/186392482023-09-29T17:21:22+10:002024-01-17T16:14:55+11:00[NPP Participant] Impact to NPP Inbound real-time payments 29/09/2023<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>17:21</var> AEST</small><br><strong>Resolved</strong> - We are still observing successful intermittent inbound volumes from the singular NPP Participant that is affected, however, we have not yet received advice that the incident is resolved.<br /><br />For now, we will classify the incident as resolved on our end, however, we'll update to our customer database here if further degradation is observed.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>16:25</var> AEST</small><br><strong>Monitoring</strong> - We are now observing successful intermittent inbound volumes from the singular NPP Participant that is affected, however, we have not yet received advice that the incident is resolved.<br /><br />Further updates will be provided on this page within an hour's time.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>15:13</var> AEST</small><br><strong>Identified</strong> - We are seeing degraded performance affecting Inbound NPP payments from a singular NPP Participant.<br /><br />Incident Start: 29/09/2023 01:45 pm (Sydney Time)<br />Affected: Inbound NPP Payments<br /><br />Further updates will be provided on this page within an hour's time.<br /><br />Affected Region: AU</p>tag:status.zeptopayments.com,2005:Incident/181255072023-08-12T23:59:46+10:002024-01-17T16:14:55+11:00Impact to NPP services - 12/08/2023<p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>23:59</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>23:00</var> AEST</small><br><strong>Investigating</strong> - We are seeing reports of degraded performance affecting intermittent inbound and outbound NPP payments for one NPP Participant. <br /><br />A further update will be provided shortly.</p>tag:status.zeptopayments.com,2005:Incident/181362372023-08-12T01:00:00+10:002024-01-17T16:14:55+11:00Impact to NPP services - 12/08/2023<p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>01:00</var> AEST</small><br><strong>Resolved</strong> - SWIFT has notified us of an issue that resulted in multiple clearing aborts and impacts to the Addressing service. The issue has been resolved, and all payment flows are being processed as normal.<br /><br />Incident Start Date/Time: 12/08/2023 @ 01:05 AM AEST<br />Incident End Date/Time: 12/08/2023 @ 01:40 AM AEST<br /><br />Impact: Inbound and Outbound NPP Payments, Addressing Service and Payment Initiations</p>tag:status.zeptopayments.com,2005:Incident/180462952023-08-04T13:53:19+10:002024-01-17T16:14:55+11:00Impact to NPP real-time payments 04/08/2023<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>13:53</var> AEST</small><br><strong>Resolved</strong> - The overall issue has been resolved. <br /><br />The affected merchants will be contacted by Zepto directly in relation to their pending transactions.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>12:37</var> AEST</small><br><strong>Monitoring</strong> - The issue has been resolved.<br /><br />We continue to work with our financial institution in resolving the pending transactions.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>10:12</var> AEST</small><br><strong>Update</strong> - We are seeing degraded performance affecting intermittent Inbound and Outbound NPP payments.<br /><br />Our financial institution is working on identifying the root cause and resolving the affected transactions.<br /><br />Further updates will be provided on this page within an hour's time.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>09:24</var> AEST</small><br><strong>Investigating</strong> - We are seeing degraded performance affecting intermittent Outbound NPP payments.<br /><br />Our financial institution is working on identifying the root cause and resolving the affected transactions.<br /><br />Further updates will be provided on this page within an hour's time.</p>tag:status.zeptopayments.com,2005:Incident/180334332023-08-03T05:17:41+10:002024-01-17T16:14:55+11:00(AU) Impact to NPP Payments, PayID and Account Registrations<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>05:17</var> AEST</small><br><strong>Resolved</strong> - Update 05:15 AM AEST<br /><br />The self-suspension maintenance period which affected NPP services is now complete, and the backlog of Outbound NPP Transactions has cleared.<br /><br />Thank you for your patience. As always, feel free to reach out to the Zepto team if you have any queries.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>04:51</var> AEST</small><br><strong>Update</strong> - Update 04:40 AM AEST<br /><br />New Outbound NPP Transactions are processing as expected, the backlog is still being worked on.<br /><br />An update will be provided once cleared.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>03:51</var> AEST</small><br><strong>Update</strong> - Update 03:40 AM AEST<br /><br />Resumed Services; <br />- PayID and Account Registration<br />- Inbound NPP Transactions<br /><br />New Outbound NPP Transactions are processing as expected, the backlog is currently being worked on.<br /><br />An update will be provided once cleared.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>03:19</var> AEST</small><br><strong>Monitoring</strong> - As our Financial Institution had scheduled planned maintenance from 02:00 AM today with a self-suspension initiated during that time for an estimated 15-30 minutes, it has been confirmed that the self-suspension period has now been extended.<br /><br />Services affected include;<br />- PayID and Account Registration<br />- Inbound and Outbound NPP Transactions<br /><br />Overall Change Window: 03/08/2023, 02:00 AM > 06:00 AM (AEST)<br />Original Self Suspension Period*: 03/08/2023, 02:00 AM > 02:30 AM (AEST)<br /><br />*As advised times may change if activities are completed sooner/ later than expected. We are awaiting further instructions as to when NPP services will be re-enabled.<br /><br />Action Required;<br />The affected services are currently paused and will recommence in due time. There will be no action required by our customers or partners once services resume. We will monitor the backlog and provide updates until resolution.</p>tag:status.zeptopayments.com,2005:Incident/179498442023-07-25T13:58:54+10:002024-01-17T16:14:55+11:00Impact to NPP real-time payments 25/07/2023<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>13:58</var> AEST</small><br><strong>Resolved</strong> - Our transaction backlog has been cleared and this incident has been resolved.<br /><br />A PIR will be distributed by support@zepto.com.au within 2 business days.<br /><br />Again, we thank you for your patience and apologise for the delays experienced by those affected.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>12:23</var> AEST</small><br><strong>Update</strong> - Our team is continuing to work on the remaining backlog, a further update will be provided here within an hour's time.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>11:32</var> AEST</small><br><strong>Update</strong> - Most of our backlog has been resolved and our team is continuing to work on the remaining backlog, a further update will be provided here within an hour's time.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>10:27</var> AEST</small><br><strong>Update</strong> - Our team is continuing to work on the backlog, a further update will be provided here within an hour's time.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>09:18</var> AEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.<br /><br />We have a small backlog of pending transactions that we will monitor and provide updates on until resolution.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>08:36</var> AEST</small><br><strong>Investigating</strong> - We are seeing degraded performance affecting intermittent Inbound & Outbound NPP payments.<br /><br />Zepto is working internally and with any applicable external parties on identifying the root cause.<br /><br />Further updates will be provided on this page within an hour's time.<br /><br />Affected Region: AU</p>tag:status.zeptopayments.com,2005:Incident/178843762023-07-18T14:52:13+10:002024-01-17T16:14:55+11:00Impact to NPP real-time payments 18/07/2023<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>14:52</var> AEST</small><br><strong>Resolved</strong> - This issue has been resolved. <br /><br />Incident Start Time: 18 Jul 2023, 11:48 AM AEST<br />Incident End Time: 18 Jul 2023, 12:00 PM AEST</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>11:53</var> AEST</small><br><strong>Investigating</strong> - We are seeing intermittent degraded performance affecting NPP payments.<br /><br />Zepto is working internally and with any applicable external parties on identifying the root cause.<br /><br />Further updates will be provided on this page within an hour's time.<br /><br />Affected Region: AU</p>tag:status.zeptopayments.com,2005:Incident/178104802023-07-12T05:30:09+10:002023-07-12T05:30:09+10:00(AU/NZ) Zepto - Scheduled Update | 12 JUL 2023<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>05:30</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>05:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>14:35</var> AEST</small><br><strong>Scheduled</strong> - A scheduled update will be occurring which may affect Zepto production services.<br /><br />Start: 12 JUL 2023 @ 05:00 AM (AEST) End: 12 JUL 2023 @ 05:30 AM (AEST)<br /><br />We are not expecting an outage during these change periods as they are highly available updates.<br /><br />You can continue to access Zepto services during this change window as usual and no disruption to payments is foreseen.<br /><br />Region: Australia & New Zealand</p>tag:status.zeptopayments.com,2005:Incident/177272302023-06-30T20:30:13+10:002024-01-17T16:14:55+11:00Degraded Performance affecting PayId registration<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>20:30</var> AEST</small><br><strong>Resolved</strong> - This issue has now been resolved. <br /><br />A PIR will be distributed by support@zepto.com.au to the affected merchants.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>20:00</var> AEST</small><br><strong>Monitoring</strong> - The team has deployed a fix, and the new payId registrations will flow through with minor delays.<br /><br />The next update will be provided once the backlog clears.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>18:31</var> AEST</small><br><strong>Update</strong> - The team is working on clearing the backlog.<br /><br />Further updates will be provided in an hour's time.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>17:29</var> AEST</small><br><strong>Identified</strong> - We are seeing reports of degraded performance affecting PayID maintenance and account registrations.<br /><br />Zepto is working internally on fixing the issue.<br /><br />Further updates will be provided on this page as soon as possible.</p>tag:status.zeptopayments.com,2005:Incident/176826772023-06-26T17:20:58+10:002024-01-17T16:14:55+11:00Impact to NPP services<p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>17:20</var> AEST</small><br><strong>Resolved</strong> - We can confirm that the affected NPP Participant has resumed some NPP services, and they are receiving and settling Outbound transactions as normal. <br /><br />Our small backlog of Outbound transactions (transactions submitted prior to the NPP Participant self-suspension) have been processed as expected.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>14:58</var> AEST</small><br><strong>Update</strong> - The affected NPP Participant is still experiencing an outage that is affecting Inbound and Outbound NPP Payments. They remain self-suspended while they work through the restoration of services. <br /><br />The NPP Participant has advised the restoration activities are taking longer than expected and a further update will be provided as soon as possible.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>13:32</var> AEST</small><br><strong>Update</strong> - The affected NPP Participant is still experiencing an outage that is affecting Inbound and Outbound NPP Payments. <br /><br />We will continue monitoring the small backlog of pending transactions and will provide updates until resolution.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>11:40</var> AEST</small><br><strong>Update</strong> - The affected NPP Participant is still experiencing an outage that is affecting Inbound and Outbound NPP Payments. <br /><br />We will continue monitoring the small backlog of pending transactions and will provide updates until resolution.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>10:27</var> AEST</small><br><strong>Monitoring</strong> - The affected NPP Participant is still experiencing an outage that is affecting Inbound and Outbound NPP Payments. As a result of the incident, they have self suspended from the NPP until further notice.<br /><br />We have a small backlog of pending transactions that we will monitor and provide updates on until resolution.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>09:38</var> AEST</small><br><strong>Investigating</strong> - We are seeing reports of degraded performance affecting intermittent outbound NPP payments for one NPP Participant. <br /><br />A further update will be provided shortly.</p>