Major Scheduled Maintenance - Cuscal NPP Services - Sunday 21 March 2021
Scheduled Maintenance Report for Split Payments
Completed
IMPORTANT

Apologies for the late notice.

We have just been notified by our NPP partner Cuscal, that the major database upgrade scheduled for Sunday 21st March has been CANCELLED, and will be rescheduled at a later date.

Your operation and support teams can now stand down as NPP operations will continue as per normal.

The Split Team 🤜🏽🎩🤛🏻
Posted Mar 19, 2021 - 16:35 AEDT
Scheduled
Institution: Cuscal
Duration: 4 hours 20 minutes

We have been advised by our NPP partner, Cuscal, that they will be performing a major database upgrade on Sunday 21 March 2021, and will not be accepting any NPP requests during that time.

- Start Date/Time: Sunday 21/03/2021 @ 02:00am AEDT
- End Date/Time: Sunday 21/03/2021 @ 06:00am AEDT

Split Payments will hold all NPP requests between:
- Start Date/Time: Sunday 21/03/2021 @ 01:50am AEDT
- End Date/Time: Sunday 21/03/2021 @ 06:10am AEDT

(Please note that times may change if the upgrade is completed earlier or later than expected.)

How does this affect you?
The following requests will be held until after the upgrade is complete:
- Registering new Receivable Contacts
- Making an NPP payment to one of your customers

Split Payments will still accept your requests during this window, but they will not be submitted for processing until after the upgrade has completed. On completion, Split Payments will release all requests to Cuscal, and a delay in processing should be expected.

Cuscal will also be self-suspending from the NPP network which will affect the following:
- Receiving an NPP payment to one of your Float Accounts
- Receiving an NPP payment to one of your Receivable Contacts

This simply means that any attempt to send funds to a Split account will not be allowed by other financial institutions until after the upgrade has completed, and Cuscal has removed their self-suspension from the NPP network.

We strongly advise that your business holds any of the above requests until after the maintenance window.

Next steps:
Please ensure that your Operations and Customer Support teams are aware of the major scheduled maintenance window and that appropriate communications are sent to your customers.

We will provide further updates after the upgrade has completed.
Posted Mar 09, 2021 - 10:57 AEDT
This scheduled maintenance affected: [NPP] Third party network.